Shipping policy

Shipping and Returns Policy

RETURNS

We can hardly imagine you'd want to return our Ginger Jack. However, if you do wish to return our product, you have up to 30 days after receiving it to exchange or return it. Upon returning the product, you can receive a store credit, another product, or a refund.

RETURN CONDITIONS

Please note, these are exceptions to our return policy:
- Items purchased with a discount cannot be exchanged.
- Items must be returned in their original packaging.
- Items must not show visible signs of use.
- Items purchased through one of our resellers can be exchanged or returned.

To initiate a return, please email hello@gingerjack.be. Please note that you are responsible for the return shipping costs.

PRODUCT EXCHANGE?

Would you like to exchange your product? No problem at all. Please contact hello@gingerjack.be. Please note that you are responsible for the return shipping costs.


DELIVERY TIME & SHIPPING COSTS

We always do our best to deliver your order as quickly as possible. However, sometimes products may be out of stock, which can delay the delivery of your order. If for any reason we cannot meet these delivery times, we will notify you as soon as possible.

Delivery is handled by BPost, PostNL, DPD. Generally, deliveries are made on the next working days between 9:00 and 18:00. Unfortunately, we cannot guarantee the exact delivery time.

I PROVIDED THE WRONG DELIVERY ADDRESS!

Accidentally provided the wrong delivery address? Please contact us as soon as possible at hello@gingerjack.be. We will try to change the order for you.

WARRANTY

We care about our products and naturally do our best to deliver them to you in top condition. However, if a product is damaged during transport or if something else happens that entitles you to warranty, you can make a claim under European law for up to two years after delivery of the goods.

If you discover a defect in the product, please contact us within a reasonable period of 30 days. If you contact us promptly, we will arrange for a free replacement.